1.SHIPPING & DELIVERY POLICY
At COCORO, We provide FREE Standard delivery on regular priced items to any address within Singapore.
However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
On the global front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume.
Upon entering your delivery details, we will be auto calculate the delivery charges based on your given address without the need for payment or registration.
2.ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse.
This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order.
An email confirmation will be sent for all orders once received.
Local delivering is FREE for all orders and it takes approximately 2 -4 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, NINJA VAN or Q express, with your order number.
Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
4.OVER SEA DELIVERIES
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However rest assured that your order is safely on its way and you may track its status at DHL or Singapost.
We only able to deliver in the countries below.
Delivery cost per item is stated beside the respective countries.
Import tax is borne by recipient.
(COCORO reserve the rights to alter the delivery rates )
Malaysia (Charge $10 order less than $59.9, order more than $60 free deliver)
Indonesia(Charge $20 order less than $79.9, order more than $80 free deliver)
Philippines(Charge $20 order less than $79.9, order more than $80 free deliver)
Brunei(Charge $20 order less than $79.9, order more than $80 free deliver)
Vietnam(Charge $20 order less than $79.9, order more than $80 free deliver)
Thailand(Charge $20 order less than $79.9, order more than $80 free deliver)
Australia(Charge $35 order less than $149.9, order more than $150 free deliver)